---
title: "Error while loading shared libraries: libz.so.1"
slug: "error-while-loading-shared-libraries-libzso1"
updated: 2024-09-24T07:53:33Z
published: 2024-09-24T07:53:33Z
canonical: "help.hyperscience.ai/error-while-loading-shared-libraries-libzso1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.hyperscience.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Error while loading shared libraries: libz.so.1

## Issue

When trying to execute the *run.sh* script in any of its variations, the following error message appears:

```plaintext
Error while loading shared libraries: libz.so.1: failed to map segment from shared object: Operation not permitted 
```

This error prevents the script from completing its task.

## Affected versions

All versions

## Affected configurations

This issue is not present in all environments, but it does appear in some environments where Docker is in use.

## Cause

In some environments with non-default Docker installs, Docker may be unable to access the */tmp* directory.

## Solution / Workaround

When this error occurs, running the following command allows Docker to access this folder as needed:

```plaintext
sudo mount /tmp -o remount,exec
```

This command should allow Docker to access the path and the process to complete.

If this issue occurs in your instance, it will likely occur each time you try to **install**, **restart**, or **upgrade** the Hyperscience application.

If you encounter this issue and the solution above does not resolve it, please send us the output of the command you were running so that we can see the scope of the error.