---
title: "Folder Listener only retrieving data in subfolders"
slug: "folder-listener-only-retrieving-data-in-subfolders"
updated: 2024-10-30T02:41:02Z
published: 2024-10-30T02:41:02Z
canonical: "help.hyperscience.ai/folder-listener-only-retrieving-data-in-subfolders"
deprecated: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.hyperscience.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Folder Listener only retrieving data in subfolders

> **Deprecated.** This article describes an issue in versions of Hyperscience that are not documented on this site.

## Issue

- The original Folder Listener connector expects files to be uploaded in batches, and the files need to be placed inside some sub-folder in the folder scanned by the connector.
- If files are not in a sub-folder, then they are not uploaded to Hyperscience.
- The connection test would be successful, but new files will not be pulled in.

## Affected versions

v31 and earlier

## Affected configurations

Systems that contain flows with Folder Listener Input blocks

## Fixed versions

In v32, we introduced the Universal Folder Listener connector, which can replace the old Folder Listener. This connector can retrieve files that are not placed in a sub-folder.

## Cause

The original Folder Listener connector expects files to be uploaded in batches, and the files need to be placed inside some sub-folder in the folder scanned by the connector.

## Solution / Workaround

- If you are using v32 or later, migrate your input to the Universal Folder Listener.
- If you are using an earlier version, simply place the files to be imported into a sub-folder in the main path configured for the connector. For example, if the path is *.../path/to/folder*, the files should be placed in *.../path/to/folder/subfolder/*.