Unhealthy connection to input folder

Issue

In instances with folder-based input connections (e.g., Universal Folder Listener, Box Folder Listener), the health report may contain errors similar to the one shown below:

{
  "CONNECTION_4aa55984-50c9-4ab9": {
    "healthy": false,
    "connection_uuid": "4aa55984-50c9-4ab9",
    "connection_name": "Accounting Submissions",
    "setting_id": 389,
    "error": "Folder does not exist",
    "severity": 50
  }
}

Affected versions

All versions

Affected configurations

All configurations

Cause

The folder that the connection is attempting to retrieve data from does not exist.

Solution / Workaround

Do one of the following:

• Change the connection’s settings to use an existing folder. 

• Create the folder already specified in the connection’s settings.

To learn about the settings for input connections, see the “Input Blocks” documentation for your version of Hyperscience (Integrations > Input Blocks).