---
title: "Submissions SLA Report"
slug: "submissions-sla-report"
updated: 2026-05-06T10:49:03Z
published: 2026-05-06T19:13:31Z
canonical: "help.hyperscience.ai/submissions-sla-report"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.hyperscience.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Submissions SLA Report

The Submissions SLA report allows you to monitor SLA performance per submission. In the sections below, you can read more about the Submission SLA report’s metrics.

## Downloading the Report

You can access the Submissions SLA report at **Reporting** > **Processing Time**.

In the drop-down list, select from the predefined date ranges (**Week to Date**, **Month to Date**, **Year to Date**) or choose your own date range (**Select Date Range**). Then, click **Download Report**.

## Reporting metrics

The file name of the downloaded Submissions SLA report is *submission_level_report.csv*. This report has the following columns:

- **Submission ID** – ID of the submission
- **Submission Date Created** – creation date of the submission
- **Submission Due Date** – due date of the submission
- **Submission Date Completed** – completion date of the submission
- **Delta between Due and Completed Dates (seconds)**
  - The value is positive if work has been completed before the SLA deadline.
  - The value is negative if work has been completed after the SLA deadline.
- **Submission Due Date Source** – name of the SLA location. The possible values are:
  - **Flow and Input Listener**
  - **Layout Variation**
  - **System Default**
- **SLA Rule Applied - Name** – name of the SLA rule
- **SLA Rule Applied - Definition** – definition of the SLA rule
- **Number of Folders**
- **Number of Documents**
- **Number of Pages**
- **Number of Page Failures**
- **Number of Fields**
- **Number of Machine Only Fields Transcribed**
- **Number of Tables**
- **Number of Table Cells**
- **Number of Machine Only Table Cells Transcribed**
- **Submission State** – state of the submission:
  - **Processing**
  - **Supervision**
  - **Complete**
  - **Failed**
- **Submission Substate** – substate of the submission
  - **Manual Document Organization**
  - **Manual Field Identification**
  - **Manual Table Identification**
  - **Manual Routing Decision**
  - **Manual Routing Transcription**
  - **Manual Transcription**
  - **Flexible Extraction**
  - **Custom Supervision**
- **Submission Metadata** – metadata of the submission
- **External ID** – external ID of the submission